FAQ

Regarding AC chargers, usually, the only maintenance required is a brief check for any damages to the cables and plugs to guarantee they're functioning correctly. These chargers are built to last for several years before any servicing is necessary with regular usage. If you encounter any issues with your charging charger, please complete the owner support form to submit a support request. 

We highly advise seeking the assistance of a certified electrician to assist you with selecting and installing an EV charger. An electrician can provide insights on whether any electrical upgrades are necessary, advise on the ideal location for installation, check if you are eligible for utility incentives, determine if any approvals are needed, and provide other helpful information.

If you are interested in enhancing your knowledge on EV charger installation requirements, we recommend reading the National Electric Code (NEC) Article 625. This article offers a comprehensive overview of the necessary guidelines that must be followed when installing an EV charger.

Most vehicles have different battery and charging systems meaning charging may be limited to the technology of your vehicle.  

For AC (Level 2) charging: your vehicle's charge rate may be limited to the onboard AC-to-DC charging system on your vehicle, most full battery electric vehicles (BEVs) allow 7kW, though most more modern BEVs may accept 11kW+.  

Check with your vehicle manufacturer-provided specifications to see what charging rates your vehicle allows. Charging chargers will charge up to the limit of your vehicle's ability OR the maximum charger power.